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Badge - Winner Best of Houzz 2016 Service Award | Ideal Drape Makers
FAQ 10: Working with Trade & Design Professionals

 Trade Line +61 3 9310 7200

Working with Trade &

Design Professionals

 

Ideal Drape Makers has long experience in working with Trade and Design Professionals and we continue to demonstrate our flexibility in providing only the products and services that you require, to complete your work with your client.

 

If you are an Architect or Builder we can offer the same full bespoke service we provide our retail customers, except that we work through you, representing your interests, with your customer, while providing attractive trade pricing that reflects your need to be compensated for the business risk you carry throughout the life of your projects.

 

We can work off your plans and perform site visits as required throughout the project lifecycle to ensure that the window treatments deliver to your exacting requirements. 

 

Our installers are appropriately site ticketed and work well with other tradespeople on a building site. We understand the importance of keeping to project schedules and are proactive at ensuring that your orders are ready and installed on time, every time.

 

Alternatively, you may be a Trade Professional who already has relationships with textile and other soft furnishing suppliers, and will use Ideal Drape Makers as your outsourced workroom.

 

Interior Designers and Decorators may fall somewhere between. Many, simply want to outsource their makings, providing us with the manufacturing inputs (their fabrics, materials and componentry) along with their manufacturing requirements submitted in the form of worksheets.  We manufacture the treatments ready for your installers go to work with. Other Design professionals find themselves, working on large projects, overtaxed, project managing the work of multiple tradespeople on behalf of their client; may elect to outsource additional responsibilities for order fulfilment to Ideal Drape Makers.  This may include supporting the Design Professional directly in their work with their clients, (For example with onsite measure-ups), to taking responsibility for much of the project management, including supply-chain management, logistics and overall fulfilment and installation of the treatment order. - Engaging Ideal Drape Makers in a way resembles our full bespoke service as a trade offering, not unlike the service described above, that we provided to Architects or builders.

 

This FAQ focusses on those areas of difference in your dealings with Ideal Drape Makers as a Trade or Design Professional over the way we conduct our retail trade.

 

This is probably the smallest of the FAQ’s, not because there are not a number of important questions for which you will want answers, but because we intentionally limit the amount of trade information we advertise on our website.

 

Generally, aside from certain mandatory policies we maintain, the nature of our working relationship with you is tailored to your requirements.

 

Rest assured our trade business is important to us and so we invite you to contact us directly to discuss how we might be able to help you with your requirements catering directly to your existing business model.

 

If you have a General Trade enquiry or would like to apply for a Commercial Trade Account then please fisit our Trade Enquiries page found here or on the side-bar menu (top left of this page)

ABOUT OUR FAQs

 
Intended to be comprehensive
A living document - we will be continuing to add to, and refine its contents
 
Provides insight and transparency into the way we conduct business
 
A working guide that will assist you on your journey with us.

FAQ 10: Working with Design Professionals

Will your installers work to a strict project schedule?

Ideal Drape Maker Installers are frequently engaged in the installation of window treatments for commercial projects. As such they are experienced at working within the constraints of reasonable deadlines as dictated by building project schedules, and work well in cooperation with other tradespeople also engaged by the project. 

 

There are times where other delayed project tasks are in the critical path for window treatment installation. We will always advise project management if this is the case and work with the project manager to resolve the issue, if possible (For example if a work-around or other mitigation is possible).

I am a Trade or Design Professional. Am I subject to the same terms and conditions as your retail customers?

Tthe nature of your engagement and the work to be undertaken by Ideal Drape Makers will determine the conditions that apply to the business transactions. 

 

For example, If you have requested that Ideal Drape Makers purchase fabrics, materials or components and these orders have already been placed by us then the policy govering changes, alterations, refunds as they are subject to retail customers will apply. 

 

  1. Where you have requested that Ideal Drape Makers purchase your fabrics, materials or componentary, these must be paid in fulll prior to Ideal Drape Makers processing your order.

  2. Manufacturing, check-measures, and install charges/invoices are due and payable in full prior to pickup or installation of your order. 

  3. For large orders a deposit may be required as a condition of accepting your order. This will be treated on a case by case basis. 

  4. Written cancellations will only be accepted. 

  5. Cancellation of orders will only be accepted if manufacture of goods has not commenced.

How much experience does Ideal Drape Makers have in installing window treatments? What assurances do I have that they will perform the installation with the utmost care?

Ideal Drape Makers is a second generation family of Window Treatment Specialists. Our installers regularly receive training and product updates from our supplier vendors. 

 

Installations are performed with all due care and diligence. It is the property owner's responsibility to advise of any hazards or obstructions either before or at the time of installation as Ideal Drape Makers will not be held responsible for damages arising from incidents such as the damaging of hidden wiring, water pipes, air conditioning conduits or other hazards, the existence of which, we are not made aware. 

 

Rest assured that our installers are amongst the most experienced in the industry and take neither short-cuts, or proceed with elements of the installation, if doubts exist as to the risk of material damage to your property. 

 

Please be advised that it is against health and safety regulations for our installers to work without appropriate protective footwear. They will, however, make every effort to ensure that their footwear is clean prior to entering your premises. 

 

Although our installers will sometimes remove pre-existing window treatments as as a courtesy. Pulling down or dismantling existing window treatments is normally subject to addition charges. Please ensure you either remove window treatments that are to be replaced prior to the arrival of our installers or ensure that arrangements for our installers to remove pre-existing window treatments is discussed with Ideal Drape Makers at the time of the Installation scheduling.

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We would like to invite you to leave feedback and any suggestions on how we can make this FAQ better if you feel we have not addressed an FAQ question adequately, or you feel we need to add further questions and answers to this FAQ, please comment below. Our FAQs are 'living guides' so we intend to update them regularly and incorporate the feedback we receive. 

 

Sincerely, 

 

The IDM Family.

 

 

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