Placing your order
Ideal Drape Makers, through its staff and consultants have worked with you designing a window treatment solution for one or more windows in your home. You have, no doubt, make many difficult decisions on your journey so far but you now are in a position where you are ready to order your custom solution.
So how do you place the order? What is required of you at the time you make the order? What are the terms and conditions attached to the placing of the order and the contractual commitment you will be making at that time?
In one respect, this is the culmination of all the hard work you've put into the decision making process, on the other, it may well be the cause for some nervousness as placing your order usually entails the contractual committment of a large sum of money.
This FAQ attempts to provide information on the ordering process, what it entails and the obligations and responsibilities on both parties.
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Intended to be comprehensive
A living document - we will be continuing to add to, and refine its contents
Provides insight and transparency into the way we conduct business
A working guide that will assist you on your journey with us.
We would like to invite you to leave feedback and any suggestions on how we can make this FAQ better If you feel we have not addressed an FAQ question adequately, or you feel we need to add further questions and answers to this FAQ; please comment below. Our FAQs are 'living guides' so we intend to update them regularly and incorporate the feedback we receive.
The IDM Family.
Although it might seem an inconvenience if we request you to meet with us in person at our offices to place your order, the purpose of meeting you again in person is so that we can re-verify all details of your order and answer any remaining questions you might have with the benefit of being having readily accessible, our showroom, and manufacturing specialists, to make absolutely sure we are all on the same page.
Think of the time spent working again through the quote and all its details, in person, with Ideal Drape Makers as a form of 'Happy Tax.' It may seem an inconvenience, but we think the benefits of the added assurance that both parties receive, is one of the reason why we have few problems or issues with orders, and our customers continue to think and say nice things about us.
It is important to note that we strictly uphold our policy with regard to deposits and payments. If you are paying us by cheque or EFT, please be mindful that we do not commence work, or release goods until funds are cleared in our banking account. We will also not commence processing your order till deposits are received, or deliver and install, until final payment has cleared in our banking account.
Ideal Drape Makers want you to feel completely comfortable in your dealings with us. We, at all times, attempt to be open and transparent in the conduct of our business with our customers and want them to feel that there are no hidden surprises awaiting them once they place an order with us.
You need to be absolutely comfortable in the decision to you have made, to place an order; for once you commit yourself and your funds, strict policy with regard to alterations and cancellations means you will have to live with your decision. Once again we recommend, that if you do not feel completely comfortable or ready to order for any reason at all, then do not place your order. We want to send you to your 'happy place' and feel excited about the treatments we will make and install for you.
Often people fall in love with a particular treatment that is beyond their budget limits at the time and despite some serious reworking on the part of the consultant to try to bring the solution you have your heart on, within reach. When this happens we recommend just waiting a bit longer till you are in a position to get what you have your heart set on. There is no prize or even a 'feel good' for settling for 'second best' when it comes to window treatments.
Once you have placed the order, you can rest assured that the hard work is over. You've made a decision you are happy with, and all you need to do is sit back and wait for your treatments to be made, delivered and installed. FAQ 5: 'Timelines' provides a guide as to how long you should expect to wait for your treatments. Right now, it's time for you to sit back and enjoy the moment and start thinking about how wonderful it will be once your new treatments are adorning your windows.