Paying for your order
If you have just visited FAQ 4: Placing and Order, you may find some of the questions from that FAQ repeated. We did have a serious think about incorporating this FAQ in the previous one, but often customers need quick access to payment information without necessarily needing to revisit all the information provided concerning the placing of an order.
This FAQ is more focused on what forms of payment we accept, what payments are due and when. We also answer questions regarding our policies concerning alterations and cancellations.
ABOUT OUR FAQs
Intended to be comprehensive
A living document - we will be continuing to add to, and refine its contents
Provides insight and transparency into the way we conduct business
A working guide that will assist you on your journey with us.
It is important to note that we strictly uphold our policy with regard to deposits and payments. If you are paying us by cheque or EFT, please be mindful that we do not commence work or release goods until funds have cleared in our banking account. We will also not commence processing your order till deposits are received, or deliver and install until final payment has cleared in our banking account.
We would like to invite you to leave feedback and any suggestions on how we can make this FAQ better if you feel we have not addressed an FAQ question adequately, or you feel we need to add further questions and answers to this FAQ; please comment below. Our FAQs are 'living guides' so we intend to update them regularly and incorporate the feedback we receive.
The IDM Family.