You have paid your deposit and placed your order. This FAQ is designed to give you a little guidance around how long you will held waiting in suspense and anticipation of the day when our installers will be fitting your new window treatments.
It's a little like being a kid waiting for Christmas, but not nearly so exciting. Compared to ordering cheap ready-made product which can be made available within days, custom made window treatments will literally have you waiting weeks. For that we are sorry, but please do remember that you have ordered a custom made product that has been specially designed according to your exacting taste and requirements.
Once the order has been placed and we finish doing cartwheels around the orders because you have chosen to do business with us, we get busy ordering fabrics, materials and componentry.
Having valued working efficient and effective working relationships with all our suppliers which is very useful when we need little favours, or priority treatment in special circumstances. So your order sets off a whole chain of events that reverberates up through our suppliers who themselves have proven many times to be capable of their own special magic in making things happen to ensure that your order is not delayed due to a stock shortage or silly error or oversights that can occur in supply chain management.
FAQ #6 is up-front about the sorts of order delays that occasionally occur and the usual reasons for the delays.
Most importantly, it attempts to provide some measure of assurance that we will always keep you informed of any delays, should they occur and generally 'keep you in the loop.'
Good things, like custom made-to-measure window treatments take time. Rest assured, we will keep you in the loop and advise you of any changes to the advised delivery schedule. On the subject of delays, it is also not unusual that we have orders ready for installation in advance of the original schedule we advised. In all cases we will ensure that we communicate with you immediately with you.
Some orders can take up to six weeks for all the fabric, materials and componentry to arrive at our factory and for us to make, by hand, your custom made window treatments. You won't hear from us every day or even every week; but rest assured that no news is good news. - Instead think of clear skies and smooth sailing.
Once you have placed your order, you won't hear from us every day or every week, but rest assured we won't leave you hanging any longer than is necessary. We want to get your order to you as quickly as we can without taking short-cuts.
We are quite used to customers 'busting their britches' wanting to know how their order is progressing, and despite whatever assurances we give in this FAQ and through direct communication. You may well want to call us anyway. - Please Do! We get excited by our curtain products too; and having eager customers check-up on us is not something we discourage. We are happy to give you on-demand progress reports as often as you need them.
There are occasions where customers need to have an order expedited. We can only promise to do our best to get you to the finish line you specify at the time you request but we will never sacrifice quality for speed. That is why we discuss and plan carefully with you to agree on a delivery date at the outset. If we can't meet your deadline, it is better you know from the outset (at the time we take your order).
We would like to invite you to leave feedback and any suggestions on how we can make this FAQ better if you feel we have not addressed an FAQ question adequately, or you feel we need to add further questions and answers to this FAQ; please comment below. Our FAQs are 'living guides' so we intend to update them regularly and incorporate the feedback we receive.
The IDM Family.