After-Sales Service & Support
FAQ #8 provides information and answers to questions should you discover your IDM products faulty. We also cover off our policies on alterations and refunds as well as alterations you may want to make to pre-existing window treatments not supplied to you by Ideal Drape Makers.
ABOUT OUR FAQs
Intended to be comprehensive
A living document - we will be continuing to add to, and refine its contents
Provides insight and transparency into the way we conduct business
A working guide that will assist you on your journey with us.
We would like to invite you to leave feedback and any suggestions on how we can make this FAQ better if you feel we have not addressed an FAQ question adequately, or you feel we need to add further questions and answers to this FAQ; please comment below. Our FAQs are 'living guides' so we intend to update them regularly and incorporate the feedback we receive.
The IDM Family.
Sometimes things don't go quite as planned. We hear horror stories regularly of appalling after-sales service from some of our competitors. We believe that it is a privilege to serve you, especially when you have problems with our treatments. - We see it as an opportunity to prove to you just how good we are and that it will give you even more reason to think and say good things about us.
We know for a fact that there are less reputable operators in our market who would rather turn a deaf ear to a customer issue or problem then deal with it. - Not so at IDM. We want to return you to your happy place as soon as possible and keep you there.
We have never forgotten that our parents succeeded in business purely from 'word of mouth.' And one of the the ways we gauge our success is the number of repeat customers who return more than a decade and a half later, insisting on dealing with the family at IDM again.
We have had 30 years of experience in the business. We plan on being around for another 30 and will look forward to seeing you at least once or twice more. Our products last for many years (just not forever!)