The IDM Shop FAQ
Definitely a 'must read' for our online visitors, this FAQ will endeavour to answer some of the questions we get asked most frequently and highlight recommendations we make with regards to the products we sell, as well as making you aware of your responsibilities when making a purchase.
We have endeavoured to make this FAQ as forthright and straightforward as possible and will be continually adding to it as we do with our other FAQs (Available on the left sidebar of this page under the FAQ Centre Heading).
Throughout the FAQ you will find some repetition of question and answer. This is by design as the FAQ is structured so that depending on your topic entry-point you will have the likely answers you seek close at hand.
We encourage you to provide questions, comments or feedback on this FAQ. This in turn will help us to improve the quality of information provided. (Besides we love to hear from our visitors and get feedback)
We want your experience with us to be 'smooth sailing' from the time you order a cutting, through to the time you receive an order. We are a friendly bunch, so don't hesitate to reach out and contact us if you have any questions or are unsure of anything in relation to product or purchase decision you may be making
Our pre-order checklist is designed to ensure you have a trouble and worry free experience with us.
ALWAYS order a FREE cutting. It's your assurance that what you see on the site is what you get.
Its very important that you provide us with your cuts when ordering fabrics over 3m. This is so you are ensured of receiving exactly what you expect
Using the 'cuts' you provide, our suppliers are able to work around any flaws which means you often get a little bit more fabric than you ordered.
Product images can and do vary from actual physical products for a number of reasons..
Our order process behind the scenes is designed to be as efficient and error free as possible.
During the process of your order we will provide you with status updates. Feel free to call or email us if you need additional status checks.
In most cases orders are shipped directly from the Fabric House/Distributor by road.
We are not a huge company with nameless functionaries, we are a small family business, so never hesitate to pick up the phone and call or drop us an email. We would love to hear from you.
ABOUT OUR FAQs
Intended to be comprehensive
A living document - we will be continuing to add to, and refine its contents
Provides insight and transparency into the way we conduct business
A working guide that will assist you during your visit to our store.
We would like to invite you to leave feedback and any suggestions on how we can make this FAQ better if you feel we have not addressed an FAQ question adequately, or you feel we need to add further questions and answers to this FAQ; please comment below. Our FAQs are 'living guides' so we intend to update them regularly and incorporate the feedback we receive.
The IDM Family.